When it comes to music, Spotify is my go-to app; I have already downloaded thousands of tracks for such a small amount each month. While the app is well-maintained and timely updated, there are still problem that may occur here and there. Such is the case with some of our readers that own Samsung Galaxy S8 units (and actually other phones as well). According to some, Spotify started crashing on its own without apparent reason while others said the app closes after an attempt to log in. While it may be just a minor problem and probably temporary, if you often listen to music through the app, you need to address the problem as soon as possible.
In this post, I will walk you through in troubleshooting your Galaxy S8 with Spotify app that keeps crashing. We will try to rule out every possibility until we can determine what the problem really is, then we will be able to formulate a solution that may fix the problem for good. So, if you’re one of the owners of this device or having similar issues, then continue reading as this post may be able to help you one way or another.
- Some of the issues due to which Spotify won’t open are: Internet Connection. Most of the times, an application does not work because there are some issues with the network connection, either the WiFi is not working, or the connection to the device on which Spotify is being used is poor.
- If the app that isn’t working is an Instant App, try these troubleshooting steps instead. After each step, restart your phone to see if it fixed the issue. Note: Some of these steps work only on Android 8.1 and up.
I opened my Spotify app today and I was logged out and when I tried to log back in it said the username or password was incorrect (using both E-mail and username). I changed my password 3 times and I was still having the same problem. I can still log into Spotify on my tablet and on my phone from the website. From a Home screen, navigate: Settings Apps. Tap App Manager. Locate then tap Spotify. Tap CLEAR CACHE. Tap Cached data. After this, open Spotify to see if it would still.
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Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.
How to troubleshoot Galaxy S8 with Spotify app that keeps crashing
Amazon echo dot and spotify freestyle. The following are practical troubleshooting procedures you can try to fix the problem with your phone so that you can continue using the app you’re currently having issues with…
Restart your phone – if this problem occurred for the first time, try to reboot your phone first because there’s always a possibility that this issue is caused by a minor glitch in the system. Take a little time pressing and holding the power key to restart your device and open Spotify the moment it becomes active. If the problem remains, try doing the forced reboot to refresh the phone’s memory. Press and hold the volume down and power keys together for 10 seconds or more. If the problem continue after this, then move on to the next procedure.
Close Spotify and open it again – tap the Recent button to display all recently used apps and then close Spotify or all of the apps. Then, try to open Spotify to see if it would still crash and if it still does, move on to the next procedure.
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Clear cache and data of Spotify – this will reset the app back to its default settings or configuration and if the problem is with the app only, then this would be enough to fix it. You may lose some files but they’re not really that important because only the files you downloaded using Spotify and other files used by the app will be deleted. If you’ve downloaded pictures or videos from your account, you can download them again once the problem is fixed. If the problem, however, continues after doing this then you have to move on to the next method.
Uninstall Spotify and reinstall it – there are times when new firmware updates may cause issues like this and it’s more of compatibility issues between the app and the firmware. You may be able to fix it by updating the app but the best thing to do right now is to uninstall the app from your phone to remove all its associations and then reinstall it by downloading the app from the Play Store again. You can be sure that you’re using the latest version of the app if you did this.
Ask friends if they’re experiencing similar issues – a couple of weeks before I wrote this article, Spotify broke down for a few hours affecting millions of users worldwide. Such problems occur from time to time and you may not be able to use the app but if that’s really the case, then the problem will be fixed after a few hours. That’s the reason why you need to ask your friends who are also using Spotify if similar issues also happen to their phones. If it’s widespread, you don’t have to do anything but if it only happens to you, the problem is with your phone. The next procedure may help.
Backup your files and reset your phone https://renewbeijing936.weebly.com/phone-cant-download-spotify-playlist.html. – this is your last resort and it’s the most effective when it comes to problems with apps. However, make sure you backup your files and data first especially those that are stored in your phone’s internal storage as they will be deleted. After which, run your phone in recovery mode and reset your device to fix this problem.
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Here are the step-by-step instructions on how to do the troubleshooting procedures I mentioned above…
How to clear cache and data of Spotify
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Find and tap Spotify.
- Tap Storage.
- Tap Clear cache.
- Tap Clear data and then tap OK.
- Reboot your phone.
How to uninstall and reinstall Spotify
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Spotify.
- Tap UNINSTALL.
- Review the notification then tap OK to confirm.
- Reboot your phone to refresh it’s memory and other connections.
- From a Home screen, touch and swipe up or down to display all apps.
- Tap Play Store.
- Type ‘spotify’ in the search box.
- Select Spotify then tap Install.
- To continue, review the required app permissions then tap Accept.
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- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.
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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
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- Learn how to fix your Samsung Galaxy S8 Plus with Spotify app that keeps crashing.
- Understand the reason why this problem happens and learn the solutions that may work for you.
App crashes are among the most common problems that Samsung users have always been complaining about for the past several months. As a matter of fact, we received tons of emails from our readers complaining that some of their apps that were crashing without apparent reason. So, in this post, I will tackle an app crashing issue with the Samsung Galaxy S8 Plus with Spotify being the subject or our troubleshooting.
When an app crashes, the problem could be limited to the app in question and in which case, it would be pretty easy to fix especially if the app is a third-party. However, there are times that app crashes are just a result of a serious firmware problem and that’s the reason why we have to some troubleshooting procedures to determine what the problem is and formulate a solution that could get rid of the problem and make the app work perfectly again. If you’re one of the owners of this phone and are currently having to experience this problem, read on as this post may help you.
Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.
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We will troubleshoot your phone with your files and data in mind. We don’t want to compromise them so we’ll try to fix this problem as safely as possible. With that said, here’s what I suggest you do…
First Solution: Reboot your phone
A reboot is more than just turning your phone off and on again. There are a lot of things happening in the background that are beneficial to your device. In fact, a reboot can fix almost all minor issues so it’s worth doing it. After all, it’s easy to do and very effective.
So, hit that power key and turn your phone off and then back on. Once the phone is active, try to open Spotify to see if it would still crash and if it does, then move on to the next solution.
Second Solution: Clear cache and data of Spotify
This will reset the app and more often than not, it’s all you need to do to fix app-related issues like this but bear in mind that you may lose your playlist as well as downloaded tracks. But don’t worry, you will be able to regain those things when the problem is fixed and after you log in to your Spotify account again. This is how you reset Spotify:
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Spotify.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap Cached data.
- Tap CLEAR.
After this, open Spotify to see if it would still crash. If it does, then you still have another solution to try.
Third Solution: Uninstall and reinstall Spotify
https://fluidplay.weebly.com/home/download-gta-5-torrent-for-mac. Compatibility issues are also among the most common causes of app crashes and it could also happen to Spotify. Instead of finding out if there’s an available update for the app, it’s better that you uninstall and reinstall it to make sure you have the latest version of Spotify in your device. The purpose of uninstalling it is to remove all files associated with the app. Here’s how you do these procedures:
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Spotify.
- Tap UNINSTALL.
- Review the notification then tap OK to confirm.
- Reboot your phone to refresh it’s memory and other connections.
Now, to reinstall Spotify, follow these steps…
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- From a Home screen, touch and swipe up or down to display all apps.
- Tap Play Store.
- Type ‘spotify’ in the search box.
- Select Spotify then tap Install.
- To continue, review the required app permissions then tap Accept.
After this and the problem still continues, then you have to do the next method. https://renewbeijing936.weebly.com/is-it-free-to-upload-to-spotify.html.
Fourth Solution: Backup your files and reset your phone
An app problem can easily be fixed by a reset that’s why after doing all the above steps and Spotify still crashes, then you have to reset your device. This will bring the phone back to its factory defaults and will surely fix this problem. But the thing is all your files and data will be deleted during the process so make sure you backup all your files and data. After the backup, follow the steps below to disable Factory Reset Protection.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Cloud and accounts.
- Tap Accounts.
- Tap Google.
- Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
- Tap 3 dot icon.
- Tap Remove account.
- Tap REMOVE ACCOUNT.
This will make sure you won’t get locked out of your phone after the reset. https://luxburn.weebly.com/home/open-office-writer-download-for-mac.
Now, here’s how you reset your phone…
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
I hope that our solutions will work for you. If you have other concerns you want to share with us, leave a comment below.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
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